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At Rogers, we put our customers first in everything we do! We\u2019re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference \u2013we\u2019re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity: <\/p>
We have an exciting opportunity to join our team as a Customer Advisor working out of Montreal or Mississauga.
<\/p> Our dedicated Customer Advisor team members help our customers tackle any challenge with courtesy and professionalism. You'll fully support and resolve phone inquiries quickly and efficiently, providing an outstanding customer experience both over the phone and through chat support.
<\/p> Please be advised that we provide service to our customers twenty-four hours a day, seven days a week, 365 days per year, and the successful candidate will be required to work various shifts including evenings, weekends, and statutory holidays.
*Please note: In response to the Covid-19 pandemic, we have temporarily adjusted our Work From Home protocols to include all those required to be onsite to do their work.
<\/p> A typical day
\u2022 Correspond with customers primarily over chat and phone, you will pivot between the two as required
\u2022 Provide professional and knowledgeable service while delivering an exceptional customer experience
\u2022 Establish strong customer relations with both internal and external customers
\u2022 Educate customers in realizing the full benefit of their Shaw products and services
\u2022 Promote Shaw\u2019s products and services through identifying customer needs
\u2022 Seek out opportunities for additional sales to increase revenue with existing customers
\u2022 Complete data input with a high level of speed and accuracy
\u2022 Verify rates and codes to ensure accurate customer billing
\u2022 Ensure department and individual goals are consistently met
\u2022 Represent Shaw in a positive and professional manner
\u2022 Various other duties as needed
<\/p> Your skills\/experience
\u2022 Minimum 1 year of demonstrated customer service and sales experience within a fast-paced retail, sales and\/or call center environment.
\u2022 Ability to work flexible shifts including evenings, weekends, and statutory holidays
\u2022 Superior verbal and written communication skills in both French and English, including strong grammar and editing skills will be mandatory
\u2022 Adaptable to changing priorities and challenging situations with integrity, empathy and sincerity
\u2022 Minimum Typing speed of 45-50 WPM with a high degree of accuracy
\u2022 Excellent organizational & multi-tasking skills with ability to handle multiple customer chat conversations simultaneously
\u2022 Previous chat experience is an asset
\u2022 Ability to meet deadlines and input data with high level of speed and accuracy
\u2022 Strong selling skills with a demonstrated ability to close the sale
\u2022 Strong computer skills including knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook)
\u2022 Ability to work independently with the desire to go above and beyond while contributing to your team\u2019s overall success
\u2022 Professional business manner
<\/p> Other details
\u2022 This position requires the successful completion of a criminal and credit background check
\u2022 Work from Home will be required and so a wired high speed internet connection is a must (minimum 75 Mbps) as well as an adequate workspace at home
\u2022 We might return to the office and so it\u2019s important to note this, but for now training will be WFH until further notice
\u2022 Where are you hiring? Montreal and Mississauga (location specific)
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Schedule: [[req_RogersFullPartTime]]
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 2055 Flavelle Boulevard, Mississauga, ON
Travel Requirements: None
Posting Category\/Function: Call Centre Operations & Customer Service \/ Sales
Requisition ID: 300857
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ <\/b> .
<\/p>
Successful candidates will be required to complete a background check as part of the hiring process.
<\/p>
Posting Notes: Customer Experience <\/p>
Location:
Mississauga, ON, CA <\/p>
\u00b7 Health & well-being benefits
\u00b7 Donation matching
\u00b7 Paid time off for volunteering
\u00b7 Wealth Accumulation including: Pension plan & Employee stock options
\u00b7 Generous employee discounts
\u00b7 Leadership development, Mentorship, and Coaching programs <\/p>
*available for full-time and part-time permanent employees, some restrictions apply <\/em><\/p>
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